Nest Thermostat

[Sealy]

We have a Nest thermostat for a couple of years.  In the 2 months the thermostat is always set at 69 cooling mode.  it will change to 69 heating for no reason.  I have called into you all for help.  We have reset it, looked for schedules and anything else that could be done to fix the issue.  My HVAC was new as of July 2021 and I just had the summer maintenance done.  He checked everything. He went through my nest settings and there is no schedule and once again reset and went through all the steps that Google had us do.  The problem continues daily, and it is wasting time and energy.  What can we do to finally fix this issue?

Shannon Henke

[Jenelyn_O]

Hi Shannon, 

Thanks for reaching out. I appreciate all the troubleshooting steps you've taken. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Do you see any messages or codes on your thermostat or in the app? Please gather your thermostat power readout.

You can follow these guides:

Nest Learning Thermostat and Nest Thermostat E:

1. Go to your thermostat Quick View menu.
2. Go to Settings.
3. Look for Technical Info.
4. Select Power.

Nest Thermostat 2020:

1. open the Google Home app tap the thermostat tap Settings .
2. Select the Device Information.
3. Choose Technical Information.

Also, please check your thermostat Energy History. It might help you see what your thermostat was doing previously. You can visit this support article on how to check Energy History in the thermostat or in the Nest app.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

It's me again! Were you able to check the guides that I provided above? Please let me know how it goes.

Thanks,

Jenelyn

[Jenelyn_O · Accepted solution]

Hey Shannon,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Regards,

Jenelyn

[Sealy]

It’s a third generation and nothing has helped. I don’t know what else to do.

shannon

[Jenelyn_O]

Hi Sealy,

Thanks for getting back to us. I just want to confirm, how often does this issue occur during the day? Also, could you please share your Nest Thermostat power readout and wiring diagram?

You can follow these guides:

Power Readout:

1. Thermostat Quick View menu
2. Go to Settings
3. Look for Technical Info
4. Choose Power

Wiring Diagram:

1. Thermostat Quick View menu
2. Go to Settings
3. Look for Equipment

Kind regards,

Jenelyn

[Jenelyn_O]

Hi Shannon,

Thanks for the photos you sent. For your safety, we edited this post to remove personal identifiable information. Please avoid sending your Nest Thermostat full serial number and other information about your device. Please only send your thermostat wiring diagram and power readout. 

Kind regards,

Jenelyn

[zoeuvre]

Hello there, 

I want to check if there might be anything else you needed on this or if you had any other questions. If there's more you need, just let us know.
 

Best regards,

Zoe

[zoeuvre]

Hi there Shannon, 

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 
 

All the best,

Zoe

[Sealy]

I receive emails from you all with my issue but when I respond back it says email not found. How do I communicate with you.?

Shannon

[Jenelyn_O]

Hi Shannon,

I duplicated your thread to the main one here. You’ll receive all updates on this issue on the main thread and we recommend updating and checking this thread when needed. 

Best,

Jenelyn