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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 22795 Views
  • 0 replies
  • 7 kudos

Nest Thermostat Displays Incorrect Outside Temperature!!

The outside temperature indicated on our 3rd Generation Nest Thermostat is off by 8 - 10 degrees significantly impacting the efficiency of our system; Heat Pump and Aux Heat. From what I can see, this issue has been raised for more than 2 years by ma...

Issue with thermostat not connecting to internet

Hi guys. my thermostat has been offline for weeks and I thought it was low WiFi signal. I could use it manually but it kept needing it’s date and time reset. I got a wifi enhancer and have reset the thermostat to factory settings but I now can’t get ...

Christine1 by • Community Member
  • 2009 Views
  • 5 replies
  • 0 kudos

Heatlink failure

HiMy heat link has failed, this appears to be a common fault with the Google Nest 3rd Generation.I have had an engineer attend and confirm that the cables to the boiler are working as expected with the necessary power being supplied, and that the boi...

ojtramp by • Community Member
  • 2386 Views
  • 9 replies
  • 0 kudos

Nest thermostat installation

Hi I’m trying to install my Google nest thermostat. My existing thermostat has y1 y2 w w2 g c r rc it’s a heat pump and the nest I have only has inputs for y c w g r *ob. Do I need a different thermostat I’m not sure this one is compatible

Ddew10 by • Community Member
  • 746 Views
  • 3 replies
  • 0 kudos

Nest 2nd Gen losing connection

Hi my 2nd gen nest thermostat has started losing connection to the internet ( according to the nest app) the battery is at 3.92 and my router indicates it is connected to my network but it still loses connection several times a day . I tried restarti...

Blades by • Community Member
  • 1807 Views
  • 8 replies
  • 1 kudos

Nest heat link replacement

I have a defective heat link tried all of the trouble shouting recommended still defective now need a replacement

Rob79 by • Community Member
  • 1162 Views
  • 5 replies
  • 0 kudos

Nest thermostat

My nest thermostat disconnected on its own from Wi-Fi and no matter what we do following all the instructions we cannot get it to reconnect.

Beckord by • Community Member
  • 806 Views
  • 4 replies
  • 0 kudos

Heat link dead

My heat link has died....cant get heating on...hit water is fine....is there a way to request a replacement??

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