Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Have an issue with Nest Learning thermostat case number 5-4726000031820
Thermostat can't connect to WiFi. I was given case number 5-4726000031820. I was asked to supply information which has been supplied twice now. I haven't received any feedback from Google Nest Support. Can someone please followup. I thought Google wa...
Nest thermostat not connecting to WiFi
My Nest thermostat has been running fine for over 2 months since I got it. Then just this week I have been having trouble getting it to stay connected to the wifi. I tried the usual troubleshooting steps, as well as the step by step troubleshooter on...
Nest thermostat offline in the app but connected to wifi
My best thermostat is connected to the wifi, but on the app after a while it goes offline in the app, even though still connected to the wifi. So I don’t have access thru the app, only in physical.
Two wire in the Y when installing nest
My old AC thermal stat has two wire in the Y, What should I do?
Remote Sensor
I use a remote sensor to better control my office as there is no thermostat. It's only about 30 feet away from the thermostat it's connected to.Often, it simply disconnects and reverts to the thermostat. Why?
Nest Thermostat stuck in an update loop
Our thermostat has been updating for 2 days. I’ve tried resetting it and it turns off but when it comes back on it’s the G in google not the Nezt and tries to update over and over and over. Our air conditioner goes off and on more then it should beca...
Nest Thermostat Gen2 battery failure, won't restart, green blinking light
Have had Gen2 learning thermostat for 5+ years without issue. In last month, it has effectively rendered our HVAC useless. Here is my detailed progression that I hope someone can help from Google Nest instead of reading forum thread after forum threa...
N260 error
Not sure why, I’m receiving this error. I have turned off and on the relevant breaker. I have also troubleshooted the wiring (will attach photos of before and after wiring). Please help - my home is very cold thank you.
replacement heat link
Hi I need a replacement Heat Link, as the current one will not connect - shows a yellow light and now of the fault finding reconnection attempts have worked. the failure was approximately the same time as so me lightening in the area. Furnace fires u...
