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Nest Thermostats locked out and wireless router has changed so no app.

Wacoal_Nest
Community Member

Hi,   We have a number of nest devices around the building but as winter approaches we are looking at getting them ready.   Unfortunately in the time between last winter and now, our maintenance man has gone and the wireless has been changed so we are completely locked out of all the devices as we can't get on them with the app and we don't know the pin.   Is there any way we can get on them via USB or anything ??     We're stuck with this one.

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey Wacoal_Nest,

 

Sorry for the late reply, and to hear about the device being locked out. I wanted to follow up and see if you still needed help with the device? Please let me know, as I would be happy to take a closer look.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Wacoal_Nest,

 

I just wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Wacoal_Nest,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake