Last night my father noticed his heat wasn’t coming on. He found his new(ish) Nest thermostat (installed roughly a month ago) sitting on a screen with the message, “Save More at Home” w/ a “Next” button. The physical thermostat was completely unresponsive to any touch to the face or sides. The iOS app would allow him to update settings but it has no effect on the thermostat. We ultimately had to kill the breaker power and turn it back on to reestablish connectivity. This is very concerning behavior for a new device (especially for a senior) and was hoping to get some sort of input from support.
