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Nest W5 error

HD86
Community Member

my nest thermostat will not connect to the Wi-Fi when trying automatically nore when or entering everything manually it’s now coming up with a w5 Wi-Fi network error I have followed all the promps via the website to no avail 

3 REPLIES 3

Jhonleanmel
Community Specialist
Community Specialist

Hi HD86,

 

Thanks for posting.

 

Could you restart your Nest Thermostat? Check this guide for more details.

 

Best,

Mel

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Markjosephp
Community Specialist
Community Specialist

Hello HD86,

 

I'm checking in to make sure that you've seen everyone's response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

 

Regards,

Mark