Nest W5 no network error

[Thomp4523]

No changes in network or any other devices connected to router, but out of nowhere Nest 3rd gen Learning Thermostat won’t recognize any networks where in the past it recognized several (including the one it was connected to). Went through all troubleshooting including rebooting router several times, resetting all nest thermostat settings, disconnecting from the app. All to no avail. Did a chat with a team member but got cut off. Based on reading this is a known issue and can’t be remedied without a replacement.  This is the second Nest Learning Thermostat I have purchased in the last 2 years that has had an issue. 

[MplsCustomer]

@Thomp4523 

You might have the hardware failure that came to light a couple of years ago where a hardware fault leads to a "W5" error that prevents it from connecting to the internet (https://mashable.com/article/google-nest-thermostat-replacement-w5-error).

This post in this forum says Google Nest does NOT replace Nest Thermostats with defective Wi-Fi chips if the thermostat is past warranty: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Promises-to-replace-defective-wifi-chips/td-...

I'm just another Google Nest customer; my only suggestion is to contacting Support starting here and see what they say: https://support.google.com/googlenest/gethelp

[Thomp4523]

@MplsCustomer Thank you for the feedback. It’s disheartening to think they wouldn’t replace a unit with a known defect regardless of purchase date. I’ve had this one for about 16 months. Purchased to replace another defective unit I had for less than 8 months. 

I’ll reach out to support to see if the can provide insight as I have seen other users report getting replacements outside of 12 months. 

[Jake]

Hey Thomp4523,

I wanted to check in with you, and see if you were able to get in touch with our team. Are you still having any issues? Please let me know, as I would be happy to take a closer look.

Thanks MplsCustomer for the reply.

Best regards,

Jake

[Jake]

Hey Thomp4523,

I wanted to follow up and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Markjosephp]

Hi Thomp4523,

It appears that we have found a solution, therefore I'm going to lock this thread in 24 hours. Please feel free to start a new topic if you have any more worries or queries.

Best regards,

Mark