Nest ap says thermostat offline but it isnt

[MSJS]

My nest ap says my thermostat is offline but the thermostat says it is connected.  Now what?

[MelbaDT]

Hi MSJS, 

Sorry to hear about your Nest thermostat as well as for the delay. I want to dig deeper into this. 

A few questions — what type of Nest thermostat is this? Is it showing offline to just a specific phone or does it happen to all mobile devices where the Nest app is installed on? Also, have you tried force closing then reopening back the app? It would also be great of you can provide a rundown of all the steps you've tried so we can pick up from where you've left off. 

Best, 

Melba

[MSJS]

Sorry I tried to just reply to your email and my reply didn’t go thru.   I finally got the app to connect by rebooting the router.  Strange that the app and the thermostat both said they were connected 

[Jake]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Here is an article that could of help. If you have additional questions, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!
 

Best regards,

Jake

[MelbaDT]

Hey there, 

I'm checking back in should you still need help with your nest thermostat. Don't hesitate to reply back to this thread. 

Best, 

Melba

[MelbaDT]

Hi, 

Since it's been since this thread was last updated, we'll be locking it if we won't hear back from you again within a day. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best, 

Melba