Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Replace Honeywell G/Y/ OB /R with Nest Thermostat (not nest learning not nest E )
My house uses an old gas furnace for heating and an air conditioner for cooling. No heat pump as far as I know. I follow the nest thermostat installation instruction carefully, twice, but the HVAC system still blows hot air not cooling. Pls advise if...
App reporting offline low battery 3.16v
App reports offline for the last 20 days. Prior to this received low battery message on app. App reported 3.16v. This install does not have a "C" wire. Today for no reason phone app reported Nest back on line and set at ECO 82. Was the HVAC still coo...
Lost Return - No Assistance
On March 25th I had my thermostats replace under warranty. I received the new thermostat on March 28 and used the label emailed to return on March 29th. I took the package in to FedEx location in Hoover, Al. The representative had an issue scanning t...
Nest Learning Thermostat Wiring Confirmation
Hi all,I've just installed four Nest Learning Thermostats and want to confirm the wiring configuration. The main question focuses on the W2/Aux wire from my previous thermostat, which was a Honeywell Home Pro Series T4.Here is the previous configurat...
Google Temperature sensor - not working
I have a google temperature sensor not connecting it connected for the first few days , then went offline in the appi removed it and reader it back, but it does not connect with the thermostat i have put a new battery in iti have tried some of the su...
New Nest Thermostat E & Google Home plus Eco mode
I am stunned to have to send this note. Some time ago I purchased a Nest Learning Thermostat and connected it to the excellent Nest App and no problems at allYesterday, I purchased a Nest Thermostat E for my rental condo and ALL i wanted to do was ad...
No email or response on warranty claim
I submitted a claim three weeks ago, this is the only update I can get and have received no direct response from Google since submitting my claim inquiry:“Recent caseWe're working on this support case for youClipsCase ID 3-0166000034655Last updated 3...
Nest Learning Thermostat wont add to next app
I purchased a new Next Learning Thermostat yesterday. It is installed and working; however, I am unable to add it to the Nest App. The app freezes when adding the location of the thermostat. How do I fix this?
Cool to dry will not turn on AC
I have a learning thermostat, AC and no separate dehumidifier. I have been away from home for more than 10 days. The humidity has been climbing steadily in my home. It has been over 65% for most of the last three days and it went to 71% this morning....
Thermostat is switching from cool to heat when in cooling mode.
Just recently, my cool/heat system started to pump out hot air when in cool mode. It seems that rather than let the temp rise naturally, the system is switching to heat even though it is on cool mode. I tried to turn off the thermostat and hot air co...
