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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4640 Views
  • 0 replies
  • 5 kudos

At home but Nest went to Eco Mode instead of remaining on heat

I've had my Nest for several years with no problems. However the other day I was sitting in my living room and noticed a chill in the air. I randomly checked m Nest App and found it was on "Eco" instead of "heat" mode. I bumped things around a bit an...

patchelect by Community Member
  • 900 Views
  • 11 replies
  • 1 kudos

Nest app is off line

My Nest Thermostat app is telling me it's off line. The device itself is connected to my WiFi, but cannot control the device via my phone app.It was working fine until today.I've reinstalled the app, checked my router and checked for updates on the t...

docpratt by Community Member
  • 695 Views
  • 13 replies
  • 0 kudos

Nest thermostat E

The nest is stuck with a symbol of house and an arrow pointing on top, it won't pair at all. A trouble shooting error appears TD005, google have replaced the device with a new one and it still won't work. I've replace the heat link and even a new mod...

Tam41 by Community Member
  • 346 Views
  • 5 replies
  • 0 kudos

Compatability for Nest

Trying to work out if i’m compatible, but I’m not particularly DIY savvy, the labels you can’t see are numbers 1-6 in order.

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Cuzzy85 by Community Member
  • 243 Views
  • 4 replies
  • 0 kudos

Have a schedule set but my heating is coming on for 8 hours a day

 I had a schedule set last winter, and it worked perfectly. I have a schedule set now but it doesn’t seem to work.Can someone tell me if you need to set your heat to on or off for the schedule to come on? I have tried both and when I turn it on it st...

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Leh92 by Community Member
  • 816 Views
  • 10 replies
  • 0 kudos

Wi- Fi connection

I have a learning thermostat successfully installed approximately 6 months ago. I have lost wi- Fi connection. I have attempted a router reboot, and thermometer reset. I have inputted by network name and password. The error message reads network hidd...

Paul66 by Community Member
  • 239 Views
  • 4 replies
  • 0 kudos

Nest App thermostat

My nest app overnight has lost my thermostat, it just shows add product. The schedule is working and i can control it from google home so why does this happen and is it just a matter of adding it to the app

Jtar by Community Member
  • 183 Views
  • 3 replies
  • 0 kudos

Font size for schedule in app

Anyone know how I can make the font larger in the schedule feature of the Nest thermostat app? The days and times are very small and hard to read even with my glasses on. I haven’t found a way to make them larger or change the scale of the page.

J_f by Community Member
  • 344 Views
  • 3 replies
  • 0 kudos
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