Nest app and Google Home app show thermostat is offline, but it's not.

[katiegreeniz]

For the past few weeks I have been having this problem multiple times a day. The Nest app and the Google Home app (and the nest website) all show that the thermostat is offline, but when I go directly to the thermostat on the wall, it is online. It is also still operational when it says offline; we have a safety temp of 50 min. set and I can hear it running on our cameras). The Nest cameras (which are much farther away from modem and super sensitive to any wifi blip) still work fine and do not show any downtime, so I don't know it it's a wifi issue.

I've tried reseting the modem, rebooting the actual thermostat, using a different wifi connection and nothing has worked. Any ideas? Thanks!

Nest & Home apps both updated

Model Display-3.6

Backplate model Backplate-5.4

Updated May 3, 2022, 5:06 PM

Device ID CCA7C100000EB8A0

Software 6.2-27

Wi-Fi MAC CCA7C11A60B2

IP 10.1.10.80

Last contact Just now

Battery 3.93 volts

[oilcan1001]

I am having this exact same problem and I came here hoping to find a solution, ugh

[Zeke64]

I have same problem with my Nest thermostat as soon as switched to Google!!!!! I have this thermostat for few years and never had any problems until now?? It’s made me so angry that I’m going to pull thermostat off the wall and get manual one!

[RenzJ]

Hi everyone,

Thanks for posting here in the Google Nest Community forum. We're sorry for any trouble this may have caused you. I'd be happy to shed some light on your situation here. Can everybody follow the steps on this page:

The Nest thermostat is offline.

I look forward to your responses.

Best,

Renz