Hi Bexxx,
Yikes! If your Nest Thermostat is no longer appearing in the Nest app and you're experiencing a change in the app's appearance, there are a few steps you can try to troubleshoot the issue:
- Ensure that you have the latest version of the Nest app installed on your Android phone. Go to the Google Play Store and check for any available updates for the Nest app. Updating the app may resolve any compatibility issues and bring back the missing functionality.
- Sometimes, clearing the app's cache and data can help resolve app-related issues. To do this, go to your phone's Settings, then navigate to the App or Application Manager section. Find the Nest app in the list and tap on it. From there, you should see options to clear the app's cache and data. After clearing the cache and data, restart the app and see if the functionality returns.
- If clearing the cache and data doesn't work, you can try uninstalling and reinstalling the Nest app on your Android phone. This will ensure you have a fresh installation of the app, which might resolve any software-related issues.
- Ensure that your Android phone is connected to a stable and reliable network connection, such as Wi-Fi or cellular data. A poor or unstable network connection can sometimes affect the functionality of the app.
- You may also try using another device, whether an Android or an iOS device, to check if you can get into your account and check the thermostat if it is still added.
Let us know how it goes.
Best,
Zoe
