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Nest app is offline when my thermostat shows online

Ramon123
Community Member

‎10-28-2023 06:14 PM

Nest app keeps showing my thermostat as offline when the actual thermostat says online. So I can’t control the temps via the app when I’m not home or even most of the time when I am home. I have xfinity internet and modem so wondering if that’s the issue?

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Markjosephp
Community Specialist
Community Specialist

‎10-31-2023 09:52 PM

Hello Ramon123,

Thank you for taking the time to let us know about your inquiry. I'd be happy to shed some light on your situation here.

Interference can be hard to identify and resolve since it’s dependent on the environment. We can do as much as possible to help identify and resolve interference issues, but ultimately, this may be something about your router settings. Please check out this article with some troubleshooting steps when a Nest Thermostat is offline, and let me know if that helps.

Regards,
Mark

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