Nest app problem

[Patterson27407]

Nest thermostat installed. I see it loaded on Google Home. But Nest App won't add product. This is my second Nest thermostat in the house.  Other one installed fine.

[CoolingWizard]

The nest app on workers with the Learning Thermostat.  If you have the basic Nest Thermostat, it only works with the Google Home App.

AC Cooling Wizard

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for the explanation, @CoolingWizard.

@Patterson27407, in addition to what was mentioned above. If you have the Nest Learning Thermostat, make sure that you are signed in with the same email address associated with your thermostat, so it will appear on the homepage. If so, check for other available structures where it might be installed.

Let us know if you need more help.

Regards,
Mark

[Markjosephp]

Hi Patterson27407,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Patterson27407]

So I have one Nest Learning Thermostat and one basic Nest Thermostat.  I understand that the Learning Thermostat will only show up on the Nest App. It would be great if Nest could change that.

[CoolingWizard]

@Patterson27407 , I am with you. The fact that the Nest Learning Thermostat can work with both the Google Home app and the Nest app. It seems to me it is marketing decision. 

AC Cooling Wizard

[Jenelyn_O]

Hi folks,

I appreciate your help, @CoolingWizard and Mark.

@Patterson27407, I just want to check if you were able to see the response above. Please let us know if you still have questions in mind, so we can further assist you.

Best,

Jenelyn

[Patterson27407]

@Jenely_O, I did.  thank you

[zoeuvre]

Hi there, 

Thanks for following up. How's it going? In case you have an update, let us know and we'll be happy to help.
 

Thanks for your help, @CoolingWizard Mark and Jenelyn.

Regards,

Zoe

[zoeuvre]

Hello everyone, 
 

@Patterson27407, I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hey folks, 

@Patterson27407, we haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

All the best, 
Zoe