Nest app shows offline

[dawnk]

I can control the thermostat manually and it does not show that it is offline BUT the app is saying that is is offline.

My app was updated a month ago. My WIfi is working. I cannot control the thermostat from my iphone. I have restarted the phone several times.

[AxelD]

Hi dawnk,

Thanks for posting and sorry to hear about this situation with your thermostat connection. I'm here to help! Here you have some troubleshooting steps that might help to fix it: 

• Reset the network

1. On your thermostat, open the Quick View menu.
2. Select Nest settings icon > Reset.
3. Select Network and choose Reset.
4. Confirm that you’d like to reset your network settings.

• Reconnect your thermostat to the app

1. Remove the thermostat from your Nest App
2. On your thermostat, open the Quick View menu.
3. Select Nest settings icon and then Nest app.
4. Follow the instructions.

Let me know how that works.

Regards,

Axel.