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Nest app thermostat issue

Patrick22
Community Member

3 weeks ago

I followed all of the steps that maedacortez sent me on 1/6/25. I was able to easily remove the thermostat from my app but I am unable to re-add it. I got to the stage where it said to select the type of thermostat and then to type in the "entry key". It keeps asking me to verify that my bluetooth is turned on, which it is on my iphone, and then to check in the settings on the Nest app to make sure it is on there. I cannot find anything in the settings for the Nest app which show an option for bluetooth. Please help!

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9 REPLIES 9

jenniffert
Community Specialist
Community Specialist

2 weeks ago

Hi Patrick22,

 

Thanks for reaching out here in the community! I understand that even after following the steps from the community specialist and successfully removing the thermostat from the Nest app, you're now unable to add it back. The app continues to prompt you to verify Bluetooth is enabled on both your iPhone and for the Nest app, which it is. No worries, I'd be happy to help!

Based on the information, it seems like you have the Nest Learning Thermostat or the Nest Thermostat E. To provide you with accurate information, I'd like to ask for the following details:

  • What is the specific model of your Nest thermostat? Here’s a helpful article about how to identify your thermostat model.
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices can sometimes interfere with the Bluetooth signal.
  • Are you still using the thermostat manually? If so, is it connected to the same network as your mobile device?

In the meantime, I'd suggest the following:

  • Ensure that your mobile device software and the Nest app are up to date.
  • Check that the Bluetooth is not connected to any other Bluetooth devices.
  • Turn off the cellular data.
  • On iOS devices with iOS 14 or later, ensure that Local Network Access is enabled for the Nest app. 
  • If possible, try using another mobile device to set up the thermostat.

Please keep me posted.

 

Best regards,

Jenniffer

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Patrick22
Community Member
In response to jenniffert

2 weeks ago

Thank you so much for all of your suggestions. Yes it is a Nest Learning Thermostat, 3rd generation. I feel like I am so close and I am missing 1 minor item. I get through the re-add steps all the way to getting the entry key. On the Nest app it shows how to get the key on the thermostat which I did. Next the app shows a box to type in the key which I did. But then nothing at all happens. I do not see any way to actually send it somewhere. It just stays in the box.

Also, the re-add steps make it sound like key will be furnished on the app, not the thermostat. I could only get it on the thermostat?

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jenniffert
Community Specialist
Community Specialist
In response to Patrick22

2 weeks ago

Hi @Patrick22,

 

Thanks for following up!

I appreciate the detailed information and your efforts in adding the thermostat back to the app. To help me understand what's happening, would you mind sharing a picture of what you see on the Nest app when you try to enter the entry key?

In response to your inquiry, the entry key is currently only accessible within the Nest Learning Thermostat settings. This is necessary to add this specific thermostat to a Nest account. To learn more, you can check out this article: Add your Nest thermostat to the Nest app.

Keep me posted and feel free to share any additional information that will be helpful.

 

Best regards,

Jenniffer

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Patrick22
Community Member
In response to jenniffert

a week ago

Hi

I sent pictures and an explanation yesterday. I had a little trouble confirming that it was actually sent so I sent 2 messages.  I just want to make sure that you have received them?

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jenniffert
Community Specialist
Community Specialist
In response to Patrick22

a week ago

Hi @Patrick22,

 

Thanks for your prompt reply!

I appreciate the heads-up about the two messages. However, no other messages have come through. Could you please verify if there were any additional interactions with our support team?

Keep me posted.

 

Best regards,

Jenniffer

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Patrick22
Community Member
In response to jenniffert

a week ago

Jennifer

I am so sorry to have to keep bothering you but I am at a loss.

As per your request i have tried to reply to this same message from you yesterday and when I attach the pictures it keeps coming back saying "Notification Failure". "# couldn't be found, or is unable to receive mail."

Is there any other way I can send this to you. I feel like I am so close to solving this problem and I thing that once you review the pictures and my explanation you will know immediately what the problem is. I am 70 years old and just not very good with any of this IT stuff.

Thanks for all your help.

Patrick22

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jenniffert
Community Specialist
Community Specialist
In response to Patrick22

a week ago

Hi @Patrick22,
 
Thanks for your response!

I appreciate all your efforts in trying to resolve this situation. Please note that you can currently only upload pictures directly within this conversation. For instructions or alternative sharing methods, please check the following:

  • Upload a Picture to This Thread: Open the reply section and click the camera icon labeled 'Insert photos.' This will allow you to select and upload the desired picture. Please ensure your Google Nest Community account has been verified via your email. Tip: Try uploading the picture before you begin typing any text.
  • Contact Us Page: You also have the option to get a real-time session with our support team. They have other options to receive the picture and continue helping you with your case. To get this channel of help, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.” Our team has the necessary information and resources to provide you with the available options to resolve this inconvenience.

Keep me posted if you have more questions.
 
Best regards,
Jenniffer

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jenniffert
Community Specialist
Community Specialist
In response to Patrick22

Monday

Hi @Patrick22,

 

Thanks for your prompt reply!

I appreciate you sharing the picture links. However, I'm unable to access them. To best assist you, please follow the steps outlined above to connect with our support team for a real-time session. They have different channels to receive the picture and resolve this as soon as possible. 

Keep me posted.

 

Best regards,

Jenniffer

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