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Nest emergency shutoff

Fowlerac
Community Member

We had a fire in our home.  I replaced all the nest protects but we kept the original nest thermostats.  During the fire, the nest did its job and turned off the ac unit.  However, now it keeps randomly turning off my ac with the emergency smoke even though none of my new nests are reporting smoke.  I think something is “stuck” on my account that is reporting smoke.  Can someone help?  Why are my thermostats shutting off when there is no smoke being reported from my new nests?  The old nests should be in the trash.

7 REPLIES 7

JillG
Diamond Product Expert
Diamond Product Expert

That is really interesting but certainly frustrating on your end. Especially after the fire experience you had.

I do not know the answer to this so I will escalate your post over to the Nest team for some help.

Clearing the Nest app's cache might help but I am sure the support team will be better able to sort this out for you.

Jill

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for letting us know about this, JillG. 

 

Fowlerac, I want to get into the bottom of this. How many thermostats are we talking about? Are you getting notifications on your Nest app before your AC shuts down? Also, could you try resetting your thermostats then setting them up again just to ensure we'll start on a clean slate? Here's a guide: https://bit.ly/3riP5Dp

 

Best, 

Melba

Fowlerac
Community Member

There are two thermostats (upstairs and downstairs).  They both have reported "false" smoke emergency shutoffs.  I do get notifications on the Nest App that the thermostat has shutoff, but nothing from my new nest protects indicates there is a problem.  I can't say if the shutoff message on the app is before or after the thermostat actually reports a problem.  The problem hasn't re-occurred in the past 24 hours; if I have another "false" report I will try resetting the thermostats.

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Got it and sorry for the delay. I want to follow up on how everything is now. Have you encountered the same concern this past few days?

 

Best, 

Melba

Fowlerac
Community Member

I haven't made any changes and the problem has not reoccurred.  I will reset the system and respond to this forum if there are any issues.

All my best,
Austin

MelbaDT
Community Specialist
Community Specialist

Hey Fowlerac, 

 

It's good to hear that you haven't encountered the same concern in the past few days. I'll keep the thread open for a few more days awaiting for any updates from you. Hopefully, everything will stay as they are now. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

 

Best, 

Melba