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Nest energy history not working

BradleyB
Community Member

My Nest energy history hasn’t updated for a week.

I have reset the thermostat and checked everything I can think of but can’t get it to update my energy history.

any help would be appreciated

7 REPLIES 7

Jake
Community Specialist
Community Specialist

Hey BradleyB,

 

I am sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Hi Jake, 

I have the same problem with thermostat History not showing up. I see that others here do too, but I can’t find a response where a solution was found.

Do you have a solution? Thanks..

I'm having the same problem.  No energy usage for 3 days now. Any solutions would be greatful

Ugadawg01
Community Member

Same problem for me. Any resolution?

About a week after I posted, I noticed that history was more complete and over time caught up to be only 1 day behind.  This leads me to suspect it’s a data syncing issue. Now what the exact cause of that syncing delay, we may never know. Solar flares, Lunar phases, or maybe COVID-19.. the world my never know.

VillageSmithy
Community Member

About a week after I posted, I noticed that history was more complete and over time caught up to be only 1 day behind.  This leads me to suspect it’s a data syncing issue. Now what the exact cause of that syncing delay, we may never know. Solar flares, Lunar phases, or maybe COVID-19.. the world my never know.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS