10-18-2021 06:59 AM
I have a nest thermostat gen 2. It was working fine then all of a sudden started disconnecting and could not connect with the app. After a couple days it said low battery and could not connect to wifi. So I took it off and plugged it in via a usb cord. After sitting on the charger all night I put it back on the wall. Within a couple hours it “died” again and was non responsive. I’ve charged it 4 or 5 times at this point and continue to have the same issue. Now I can’t even get it to respond and turn on the heat.
(I don’t not have a c wire)
11-23-2021 02:29 PM
Hey LR,
Sorry for the late response. I wanted to follow up and ensure your device is working properly from here. Please let me know if you are still having any trouble with the device not holding a charge, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
12-03-2021 09:12 AM
Yes I’m still having issues
11-26-2021 06:31 AM
Same-ish problem,
Since an update on November 2nd my less than one year old gen 3 Nest Learning Thermostat has now stopped working three times now due to a battery /charging issue. The first two times it actually charged on my desk using its USB port.
When connected to its base and I check its "Power" readouts though its settings menu it shows:
Battery - 3.852 V
Vin - 32.45 V
Vout - 32.45 V
lin - 200 mA(c)
All appear to be expected readouts.
It will no longer charge at all a green LED blinks constantly and the screen displays "Please attach the display to its base".
Prior to Nov 2nd it worked flawlessly.
(I DO have a 'c' wire)
12-02-2021 11:37 AM
I am following as I am having the same issue. Was there a software or firmware update or something?
12-03-2021 09:10 AM
Msjobax> Am not sure what happened. Got ahold of Google and they are sending me a replacement thermostat.
12-03-2021 09:13 AM
How did you get ahold of them?
12-03-2021 09:15 AM