02-22-2024 07:45 PM
Hello, Can someone help. I tried Google Next Customer Service a few times, but there was no lock. The thermostat stopped working and cant get it back working.
Answered! Go to the Recommended Answer.
02-23-2024 05:03 AM
Have you already tried these steps?
Troubleshoot when your thermostat won’t turn on - Google Nest Help
02-23-2024 05:03 AM
Have you already tried these steps?
Troubleshoot when your thermostat won’t turn on - Google Nest Help
02-23-2024 08:03 AM
Thank you David. I ha s tried everything. The thermostat is in my vaction property. We have 7 more thermostats and they all work except this one. Could it be the battery doesnt hold charge anymore?
02-24-2024 04:36 AM
What model of thermostat is it?
02-24-2024 03:02 PM
Its gen 3 learning thermostat.
i have read online that google will stop the nest customer service. Do you know will affect the termostat app?
02-25-2024 06:39 AM
Is the light blinking red or green or does it have no light at all?
Thermostats are not affected by that announcement.
02-25-2024 12:27 PM
Its red blinking for few days left in the dock.
perfect so the best thermostat app will still work?
02-28-2024 01:23 AM - edited 02-28-2024 01:23 AM
What happens when you tried these steps?
Troubleshoot when your thermostat won’t turn on - Google Nest Help
When it talks about checking your Voc, Vin, and Lin values, what are those showing as for you?
And yes, the Nest app itself isn't going anywhere.
02-28-2024 08:24 AM
Thank you
I treied everything. the base that the thermostat is in works when I put another thermostat there. I have left thermostat in for many days and all I see a blinking red light. I have a ticket with Nest for weeks but nobody’s responding, I have 10 of the thermostats in my houses. I’m contemplating to change them all to another type of thermostat because of their customer service