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Nest heat link, no power

Joost81
Community Member

Hi,

 

my nest heat link is getting no power anymore. So no heating in my house. I’ve googled it and it seems to be a common issue with the diode. Now i am no electrician so is there a possibility to replace only the heat link?

Could you please advice what to do?

 

thank you in advance,

Joost

1 Recommended Answer

AlexD
Community Specialist
Community Specialist

Thank you for all the information. I would like to create a case and check some more details on our end. Would it be ok if I reached out to you over the email associated with your account here? 

View Recommended Answer in original post

13 REPLIES 13

DragosC
Community Specialist
Community Specialist

Hi there, @Joost81,

 

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)

Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

Joost81
Community Member

Hi, thermostat was installed approx. 2 years ago. Problem started last month.

There are no lights on the heat link with normal power. If i use the usb connector the heat link is turning on but the boiler is going like full power with no regulation of temperature.

Thermostat is telling there is no power. 

No power cuts in the area recently.

no maintenance or whatsoever.

checked the breaker switch and fuse box, no problems.

 

AndaD
Community Specialist
Community Specialist

@Joost81, hi there again. I'm just following up on our last message. Do you still need our help? Don't hesitate to let me know.

Joost81
Community Member

Just replayed to your colleague, thanks for asking

AlexD
Community Specialist
Community Specialist

Thank you for all the information. I would like to create a case and check some more details on our end. Would it be ok if I reached out to you over the email associated with your account here? 

Joost81
Community Member

Hi, yes this is fine by me. 

AlexD
Community Specialist
Community Specialist

Great. I sent you the email. Let me know once you've received it and been through it. 

Joost81
Community Member

Hi, I didn’t received an email. Could you please forward it once more?

Thank you in advance,

joost

george_t
Community Specialist
Community Specialist

Hi @Joost81. Just checking in, did you manage to check the email from my colleague?

GeorgeT

Joost81
Community Member

Hi,

to which email address did you send the mail?

thanks in advance,

joost

AndaD
Community Specialist
Community Specialist

Hi there again, @Joost81. Do you still need our help?

Joost81
Community Member

Hi,

yes please.

Nest is still not working.

Your colleague send an email but i didn’t received it.

Thank you in advance,

joost

Vladut
Community Specialist
Community Specialist

Hi there, as you haven't replied I'm gonna go and close this thread. If you need anything else please feel free to start a new one. Have a great day ahead!