07-17-2022 05:40 AM
Hi,
my nest heat link is getting no power anymore. So no heating in my house. I’ve googled it and it seems to be a common issue with the diode. Now i am no electrician so is there a possibility to replace only the heat link?
Could you please advice what to do?
thank you in advance,
Joost
Answered! Go to the Recommended Answer.
07-23-2022 02:13 AM
Thank you for all the information. I would like to create a case and check some more details on our end. Would it be ok if I reached out to you over the email associated with your account here?
07-20-2022 12:32 AM
Hi there, @Joost81,
Could you tell me please when did the situation start occurring first and when was the thermostat installed?
Also, please answer the following questions:
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
07-22-2022 12:06 PM
Hi, thermostat was installed approx. 2 years ago. Problem started last month.
There are no lights on the heat link with normal power. If i use the usb connector the heat link is turning on but the boiler is going like full power with no regulation of temperature.
Thermostat is telling there is no power.
No power cuts in the area recently.
no maintenance or whatsoever.
checked the breaker switch and fuse box, no problems.
07-22-2022 12:52 AM
@Joost81, hi there again. I'm just following up on our last message. Do you still need our help? Don't hesitate to let me know.
07-22-2022 12:07 PM
Just replayed to your colleague, thanks for asking
07-23-2022 02:13 AM
Thank you for all the information. I would like to create a case and check some more details on our end. Would it be ok if I reached out to you over the email associated with your account here?
07-24-2022 01:49 AM
Hi, yes this is fine by me.
07-24-2022 01:54 AM
Great. I sent you the email. Let me know once you've received it and been through it.
07-31-2022 03:16 AM
Hi, I didn’t received an email. Could you please forward it once more?
Thank you in advance,
joost
07-26-2022 01:57 AM
Hi @Joost81. Just checking in, did you manage to check the email from my colleague?
07-31-2022 03:17 AM
Hi,
to which email address did you send the mail?
thanks in advance,
joost
07-28-2022 02:36 AM
Hi there again, @Joost81. Do you still need our help?
08-02-2022 01:07 AM
Hi,
yes please.
Nest is still not working.
Your colleague send an email but i didn’t received it.
Thank you in advance,
joost
07-30-2022 03:49 AM
Hi there, as you haven't replied I'm gonna go and close this thread. If you need anything else please feel free to start a new one. Have a great day ahead!