cancel
Showing results for 
Search instead for 
Did you mean: 

Nest heat link open them defect?

Raimon
Community Member

Hello all,

My Nest thermostat is just over 2 years old and displays a message that open therm is not found. Strange thing is my heating starts to heat when that message is displayed. Its not necessary to run the heating since its summer.

Narrowed it down to the Heat Link, it has power and is wireless and wired connected to the Nest thermostat. When I remove the power from the Heat Link the heating still continues to run, but its not necessary to run. When I remove the 2 wires from the open therm terminal the heating stops running. So somehow the Heat Link is sending a signal to my heater, even when the Heat Link is powered off.

 

What are my options regarding a new Heat Link? 

1 Recommended Answer

AlexD
Community Specialist
Community Specialist

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.

View Recommended Answer in original post

3 REPLIES 3

AlexD
Community Specialist
Community Specialist

Thanks for all the information @Raimon . I am sorry to hear you are facing difficulties with your device and I would be happy to try and assist you. Would you be able to take a picture of the message you are getting on the thermostat display? 

 

Also has there been any work done on the heating system recently or power cuts in the area before this behavior occurred? 

george_t
Community Specialist
Community Specialist

Hi @Raimon. Just checking in, did you manage to read my colleague's message?

GeorgeT

AlexD
Community Specialist
Community Specialist

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.