08-22-2022 10:29 AM - edited 08-22-2022 10:31 AM
I had my new Google nest device installed today by recommended installer, however although the device is shown in the Google nest app , it does not show in the home app. I’ve spoken to Google helpline and carried out a number of troubleshooting steps , so far there unable to come up with any response.
I have been advised that others may be having the same issue !
Any one solved this ?
08-28-2022 08:31 AM
Hey Dolph71,
Sorry to hear about your experience but thanks for reaching out.
Could you share the case id of your interaction with our support team? I would love to dig deeper into it.
Best,
Melba
08-28-2022 08:58 AM
Case ID 0-2386000033098
08-29-2022 02:30 PM
Hey there,
Thanks — I was able to review the case id and I've seen that there was an email sent asking you to try some steps. Could you try them out then reply back to the email with the result?
Best,
Melba
09-02-2022 06:02 AM
Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.
09-02-2022 06:10 AM
I have managed a work around after a lot of time and effort, didn’t really get the support I needed from the Google team though !
09-02-2022 06:27 AM
From what I've seen here, your case is still in consultation with the engineering team. Once they finish their investigation, they'll let us know and we'll let you know as well.
09-12-2022 04:50 AM
Hi, I wanted to check in. Seems our colleagues reached out over email to you. Make sure to read their email and reply to them with any further steps or questions.
09-14-2022 04:58 AM
Hi @Dolph71. Just checking in, do you still need our help?
09-17-2022 05:35 AM
Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.