Nest heat link replacement Ireland

[Dmullaney]

Hi. I have two nest heat link units (gen3).  One of them has stopped working suddenly and I have confirmed power is on the input, all lights are off and it’s not switching the relay. Searching the forum, it sounds like a known issue. Is there a replacement service in Ireland..? 

[Paul_R]

Hi there @Dmullaney! I'm sorry to hear about this,but I'm here to help you in the best time possible. Could you please answer to the following questions and try the troubleshooting steps at the end?

What type of Nest Thermostat do you have?
Are you seeing any wiring report or code on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many zones are present in your setup, meaning how many thermostats do you have?

Troubleshooting steps:
Check if there are current power outages.
Check if the breaker switches are set to on.
Turn the breaker switches off and on.
Turn on manual mode by pressing on the button of the Heat Link.
 

[UanaC]

Hi there! Just checking in with you. Did you see the message from above? 

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.