Nest heat link

[S34n]

My nest heat link has stopped working, no lights and no output to the thermostat. I’m an electrical engineer so checked mains supply and all good. I bought the unit over 12 months ago, so do I have to fork out another £188.00.? Anyone had the same problem?

many thanks

[JiriH]

Same problem here. No light, no output power to the thermostat. I tried to restart the heat link (30 sec pushing button) but there was no response. There is power to the boiler / hot water working as before. 

[S34n]

Hi, what did you do?

Sean

[CarlaCarlaCarla]

Our electricians said this is a problem with about 20% of Nest Heat Links at the moment.  The only fix is to have them come and replace the heat link.  If it's under waranty then Nest will cover all costs

[typeusername]

I'm speaking to customer services now. It's looking like a replacement for me. They're being very helpful. Get it done now before it gets really cold!

[johnpmurtagh]

I have exactly the same issue ... and there is no clue what could be wrong.   

[S34n]

Thank you, what did you do?

Sean

[CarlaCarlaCarla]

same problem here

[S34n]

Thank you, what did you do going forward?

Sean

[JiriH]

If you are still under manufacturer warranty (2 years for 3rd generation in uk) contact customer service and they will take care with your issues. 

J.

[CarlaCarlaCarla]

The electricians came out and said this is a problem with about 20% of Nest Heat Links at the moment.  The only fix is to have them come and replace the heat link.  If it's under waranty then Nest will cover all costs

[irononreverse]

Same problem here. Tried the 30 second reset but to no avail.

[typeusername]

Same.

[AlexD]

Hi, I wanted to check in. I am sorry to see you are all having issues with your thermostats. 

Does anyone else here require assistance with their thermostat or did you get things back on track/got in touch with my colleagues from the support line? 

If you still need assistance, make sure to let me know. 

[CristianC]

Hello everyone. How's it going with your Heat Links?

[typeusername]

I got a replacement which is being fitted in a couplenof weeks. Thanks.

[CristianC]

Hey @typeusername. That sounds great. If anything comes up, let me know. 

[typeusername]

Hi ChristianC. We have a second heatlink on a separate system in the same house. It was installed at the same time as the one that was replaced in October (above) but has now failed in the same way. Can you organise for that to be replaced too please? 

[CristianC]

Hi there. Thanks for the details. We'd like to open up a case for you. Please reach out to us on chat/phone/social media by clicking here.

[AlexD]

Hi, I wanted to check in. Did you manage to get in touch with my colleagues? If you need any further assistance, make sure to let me know. 

[DragosC]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!