Nest heat link

[Georgina]

My heat link has stopped working, there are no lights on is there anything I can do or do I need an engineer to take a look

[AnaM]

Hey @Georgina,

I'm sorry to hear you're encountering this issue, but I'll do my best to help you out. Let's begin with a few questions:

What type of Nest thermostat do you have?
When was it installed?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?

[AndaD]

Hey there @Georgina

I wanted to see if you had a chance to check the message my colleague sent. Let me know if you need any help, I am more than happy to assist you. 

[DragosC]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!