Nest home app not showing any of my 6 devices

[epesh]

Up until last night all was fine. Last night none of my 6 nest devices (thermostats (2), Protect (3) and door bell didn't sow on my app.  reinstalled the app and still no devices. Tried to add a thermostat, but the app asks for a code that is supposed to be given by the device but none is given. Need help!

[Ryan_G]

Hi epesh,

Thanks for reaching out and we're sorry for the delay.

A few questions to get a better look of what's happening - did you change your password previously? Have you changed any settings on your WiFi router? Were you able to control or change the temperature from the Nest Thermostat?

Also, you could try to restart your thermostat and check if it's going to be online. If it's still looking for a code, check out this link for the complete guide on how to retrieve the code.

I hope it helps.

Regards,

Ryan

[Ryan_G]

Hey epesh,

I just wanted to follow up and see if anyone is still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Ryan_G]

Hey there,

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.

Best regards,

Ryan

[Ryan_G]

Hey folks,

It looks like we haven't heard back from anyone so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,

Best regards,

Ryan