Nest is Locked and No Wi-fi

[Tonr]

Hello, there is a pin lock on my Nest and although I know the pin it says its incorrect, also it has lost wi-fi connectivity so I cannot reset it. No matter what I try I cannot access my nest functions. How do I get past this?

[David_K]

Hi @Tonr 

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[toddtangreen85]

I have it plugged into my computer and it's showing g up

[toddtangreen85]

Please help I'm loosing my mind

[Tonr]

Hello David,  Thanks for the reply. I have connected the unit to my PC and have retrieved the file. What are the next steps please?

[David_K]

That's great. I've asked a community specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that.

[Tonr]

is there anything I can do in the meantime? I'm stuck and cant even turn my heat on

[DeboraJ]

Hi @Tonr,

Thanks for reaching out to the community! I understand that you have been experiencing some issues with your Nest Thermostat device regarding it being locked and not accepting the PIN. I also see it lost connectivity with the Wi-Fi network. Let me help you out!

Also, thanks to @David_K for jumping into this thread and providing some helpful steps! I really appreciate it. Let me take it from here.

For this, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep us posted!

Best,

Debora                 

[Tonr]

Hello Debora, I have filled out and submitted the form

[DeboraJ]

Hi @Tonr 

Thanks for confirming! I appreciate you taking the time to provide the information. You should hear from our team via email soon. Please don't hesitate to contact us if you have any other questions in the future.

Best,

Debora