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Nest learning and Nest E won’t assist each other

Luneez2013
Community Member

I’ve seen some related posts but can’t find my answer to this specific issue. I have two Nest therms…Nest Learning and Nest E. On its own, it will connect to the app but when I try to install second one to the app, the other therm won’t assist. I’ve tried both ways. Internet connects but it’s just the app it won’t connect to. Again, on its own it connects fine, either the Nest E on its own or Nest Learning, just second one will not install due to failed assist.

2 REPLIES 2

Intelligenthouz
Community Member

Are the thermostats far away(or on different floors) from each other?

Jeff
Community Specialist
Community Specialist

Hi, everyone. 
In an effort to keep content fresh on the forums here and prioritize current issues, I'm going to go ahead and close up this thread. If you have any outstanding issues from this post or any other problems, please feel free to open up a new discussion.
Thanks,
- Jeff