11-19-2022 10:49 PM
Hi There, my nest learning thermostat I can only setup and see it from the Nest App on my iPhone. I tried setting it up several times from the Google Home app, but it would not show up and Google Home app gives up. I tried factory reset etc. a few times.
I could have lived with continuing to use the Nest app for controlling the thermostat. However, now as I am trying to add my other family members to give access, the nest app pops up a message that “new member can only be added in the Google Home app”.
So I am stuck now because Google Home app does not even show the Nest Thermostat, and Nest app that shows Thermostat does not allow adding any family members. Please help…
11-20-2022 12:07 AM
I have this exact same problem but on Android
11-20-2022 02:44 AM
Like Spacey, I too have this problem. Turned off all other Bluetooth devices. Stood right next to the thermostat to ensure no interference.
Still it can’t find it. Very frustrating!
11-29-2022 02:48 PM
Hello everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate the help, MplsCustomer and Mel.
Regards,
Emerson
11-20-2022 06:12 AM
Some customers have been able to get their thermostat to appear in the Google Home app by adding their thermostat to a "room" in the Google Nest app. Others have tried creating a temporary second Google Nest "home/structure" in the Google Nest app, then going to that new and empty second "home" in the Google Home app and deleting it; it seems this can force the two apps to sync and cause the thermostat to appear in the Google Home app.
11-21-2022 10:03 AM
Just sorted mine. Turns out I had two ‘homes’ in the Google app. One was named as my actual address and the other was named as ‘home’. Looked in ‘home’ and there it was!
11-23-2022 02:30 PM
Hey folks,
Thanks for the help, MplsCustomer and Allante666.
To all, I suggest checking if you have multiple homes in your Home app to check if your device is in another home.
Best,
Mel
11-28-2022 02:41 PM
Hey there,
Checking back in should you still have some questions here. Let us know by replying to this thread.
Best,
Mel
11-29-2022 05:35 PM
Hi there,
11-30-2022 12:37 PM
Hey Ducati749,
Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
Best,
Mel