Hi There, my nest learning thermostat I can only setup and see it from the Nest App on my iPhone. I tried setting it up several times from the Google Home app, but it would not show up and Google Home app gives up. I tried factory reset etc. a few times.
I could have lived with continuing to use the Nest app for controlling the thermostat. However, now as I am trying to add my other family members to give access, the nest app pops up a message that “new member can only be added in the Google Home app”.
So I am stuck now because Google Home app does not even show the Nest Thermostat, and Nest app that shows Thermostat does not allow adding any family members. Please help…
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
I appreciate the help, MplsCustomer and Mel.
Some customers have been able to get their thermostat to appear in the Google Home app by adding their thermostat to a "room" in the Google Nest app. Others have tried creating a temporary second Google Nest "home/structure" in the Google Nest app, then going to that new and empty second "home" in the Google Home app and deleting it; it seems this can force the two apps to sync and cause the thermostat to appear in the Google Home app.
Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.