Nest learning thermostat lost connection and m15 error

[Harleeangel]

Nest learning thermostat lost connection and keeps giving m15 error immediately. Doesn’t see any networks. I have tried all the troubleshooting steps numerous times over the past month. Restart, reset network, reset thermostat, removed it from nest app, cant add it back. The dots spin and then nothing. Not having any other connection issues with all the other smart devices in my home. The nest smoke/co detector is connected with no issues. 

Thanks!

[Patrick_Caezza]

@Harleeangel 

The M15 error means something happened while adding the thermostat to your account. Here is a link to a Google Help Article with different steps you can use to correct this error.

Troubleshoot an M15 error on a Nest thermostat 

[Harleeangel]

@Patrick_Caezza 

Thank you for your response, however I have worked through all of the troubleshooting for the m15 error and the w5 error numerous times. The thermostat doesn’t see any wifi networks and app doesn’t find the thermostat. 
I’m starting to think there is an issue with the thermostat itself. 
I get m15 code and w5 code. So far none of the troubleshooting steps have solved anything. 
As I’m sure you know, these types of things can really test your patience. Aaarrrgggg! 

[Patrick_Caezza]

@Harleeangel 

Follow the instruction here

Troubleshoot a W5 Code on Nest Thermostat 

[zoeuvre]

Hi Harleeangel, 
 

I’m sorry to hear about the situation. We’d like to take a look at this for you. Could you please fill out this form with the needed information?
 

Thanks for your help, @Patrick_Caezza. 
 

Best,

Zoe 

[zoeuvre]

Hi there, 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.

Thanks,

Zoe

[zoeuvre]

Hello Harleeangel, 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

All the best,

Zoe

[Harleeangel]

@Patrick_Caezza 

Patrick,

I have done the troubleshooting steps for both the m15 and w5 error numerous times. Well, I have attempted to do them. When I get to the steps of trying to connect to wifi or trying to connect the app to the thermostat, it can’t be done. Thermostat doesn’t see any wifi connections not does the app see the thermostat.  It had been working perfectly for the maybe 6-8 months we’ve had it, then it went all wonky (technical term) and decided it wasn’t going to cooperate anymore. 
Technology is great, when it works. 🙂

[Patrick_Caezza]

@Harleeangel 

The support people should follow up with you about the form you submitted. If you don't hear anything from them let us know here.

[Jenelyn_O]

Hi folks,

We received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

I appreciate your help, @Patrick_Caezza and Zoe. 

Thanks,

Jenelyn

[Harleeangel]

@zoeuvre 

sorry for the delayed response. I have filled out the form as you requested. 
thank you!