Nest learning thermostat with the yellow bubble

[Snarine74]

My late husband set up our nest thermostat and I do not know what the account is and I’m trying to put it on my phone but I can because it already says it’s connected to the account how can I could disconnect his account and connect my account

[EdwardT · Accepted solution]

Hi Snarine74,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[David_K]

Not a problem, let's get it setup with your account. To do that, follow these steps:

1. On the thermostat, press it to open the quick view menu, tap the Settings cog > Reset > All Settings.
2. If you haven’t already, download the Nest app on your phone or tablet.
3. Once reset, on the Nest app home screen, tap the Settings cog.
4. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
5. On the thermostat, press it to open the quick view menu and tap the Settings cog.
6. Turn the ring to select Nest app and press to open it.
7. Select QR code. Your thermostat will show you a unique QR code to scan with the app.
8. Follow the remaining steps in the Nest app.

Let us know how you get on!

[Snarine74]

Thanks it worked

[EdwardT]

Hi folks,

@David_K, thanks for the help!

@Snarine74, how's it going? Were you able to follow the steps that David provided? Let us know if you have questions and we'd be glad to help.

Thanks,

Edward

[EdwardT · Accepted solution]

Hi Snarine74,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Snarine74 · Accepted solution]

Thank you for checking in it worked👍🏾

[EdwardT]

Hi Snarine74,

Thanks for the update. I'm glad to hear that everything is working fine. Let us know if you have other questions and we'd be happy to help!

Thanks,

Edward

[EdwardT]

Hi Snarine74,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba