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Nest learnings thermostat

Chester03
Community Member

Hi I installed two Google Nest learning thermostats and both heat links have failed no indication light on the heat link. The thermostats are only appropriately 2 years old!! Can some inform me on how I contact google so I can get some free replacements send out. 
Best Wishes 

Simon 

3 REPLIES 3

LarisaL
Community Specialist
Community Specialist

Hi @Chester03! I'm so sorry to hear about this situation. If you want to get this sorted as soon as possible you can get in contact with our live support team via chat, or this number +44(0) 808 169 2307 - Available 08:00 - 19:00 GMT Monday to Friday and 09:00 - 17:00 Saturday and Sunday. We can also continue troubleshooting here, just let me know how you want to proceed.

 

Many thanks, Larisa

LarisaL
Community Specialist
Community Specialist

Hi there, just checking in! Did you see the message from above?

UanaC
Community Specialist
Community Specialist

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Oana.