cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest no longer connects to Wifi

Jmac_83
Community Member

Since 4 days ago my nest can no longer connect to the Wifi. Have tried resetting the router and Nest and manually inputting the Wifi details can not connect.

is the nest defective?

7 REPLIES 7

dhx227
Bronze
Bronze

Hey, can you share what version you have?

Avalon
Community Member

it says item T30007ES

Sorry, I meant firmware version.  T30007ES is the model number for the Nest Learning thermostat.   The firmware version should look something like 6.1 or 6.1.1 or 6.1.1-21 or 6.2-22.

https://support.google.com/googlenest/answer/9263516

I'm wondering if 4 days ago, your Thermostat updated firmware.   Even though 6.2-22 was released in November, it may have just taken a while to get updated.   I have the Google Nest (basic thermostat) and it updated firmware to 1.1-11 last weekend (which was released January 26th).  I'm now having a similar issue.  I have also seen reports of other people on 6.2-22 that have been having similar issues as well.

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for posting and I'm sorry to hear about your Nest thermostats not connecting to Wi-Fi. I want to dig deeper into this. 

 

A few questions — were there changes or updates made on your thermostats or Wi-Fi network before this started happening? Are you getting a message or code on your display or on your Nest app when attempting to reconnect them to your Wi-Fi network? Does this happen to other Wi-Fi networks like a mobile hotspot?

 

Best, 

Melba

In my case, there have been no changes to the Wi-Fi.   In the most recent case, the Nest had upgraded from 1.1-9 to 1.1-11 around the same time as this "Wi-Fi connected/Server not-connected" event.

The problem was noticed because the Home App listed "ERROR!" for the Themostat and I was unable to change the heat setting remotely nor tell the temperature or anything.

 When I arrived at the home, the Nest said it was connected to Wi-Fi, however when I selected the "Check Nest Server", it gave me "Not connected" and code g.co/nest/m22.    However, all my other Wi-Fi devices (Roku, mobile phone, laptop) were all connected to the same Wi-Fi and able to access anything on the internet.

I do suspect that the Wi-Fi may have had an intermittent upstream outage prior to this problem occurring.  The internet service at this location does occasionally have an outage.  My hunch is that there may be an issue with the Nest retrying to connect to the server if the Wi-Fi connection stays connected.  This should be an easy scenario to reproduce, however I do not the ability to experiment with the internet connection upstream of the Wi-Fi AP at that location and I do not have another Nest that I could experiment with.

The only way I have to recover from this scenario appears to be restarting the Nest.  Note: I can not reboot the Wi-Fi AP since it is a community AP managed by the Internet Provider (Startouch).

Also, I do not have access to a mobile hotspot device to try instead of using the Internet Provider's Wi-Fi AP (it is literally my only option for internet at that location).

It does seem like this would be a scenario that is easy to setup and test for in a controlled environment, but I do not have an extra Nest, extra Wi-Fi routers, nor the extra time to do that.

tkzimm
Community Member

Hi,

It sounds like I have a similar situation. I purchased a home with the Nest 1.1-11 already set up. Now that the weather is getting warmer, I have no clue how to change from heat mode to air mode. 

What was your solution?

marcam
Community Member

Hello I am having the same problem.  I installed my Nest Thermostat in May 2022 and it was working without any issues until about 4 months ago.  Since then it randomly goes offline with error code E298.  We have checked the wiring, batteries, no changes to wifi or router and everything else has stayed connected to to wifi. How can I solve this issue?  Thanks