Continuous Heating

[JohnS13]

Continuous heating. All display info is normal. Thermostat shows heating is 'off' but the boiler and radiators are active. Quick fix is just power off, no idea what else to try. It has occurred three times in the last couple of months

[Patrick_Caezza]

@JohnS13 

Are you located in US/Canada or the UK/Europe area?

[JohnS13]

In the UK

[LarisaL]

Hi there. I'm really sorry to hear that, but no worries I'll be more than happy to help you out. Could you please tell me if you have a combi or system boiler.

[JohnS13]

It's a system boiler, under 18 months old.

I tapped the wall unit yesterday to cease heat and water, then disconnected the thermostat and reconnected. It's behaving normally at the moment under thermostat control. Thanks for responding quickly

[UanaC]

Hello there! I am so glad to hear that everything is back on track at the moment. Please let me or my colleague know if there's anything else we might assist you with.

Many thanks, Oana.

[OannaCG]

Hi there! Just checking in, did you manage to see the message above? 

[JohnS13]

Hello Oanna, I believe another colleague or helper is still investigating,  I shared a screenshot of Nest installation and software technical stuff and await their response. Thanks for your follow up though, I appreciate all help

[OannaCG]

Alright, please let us know if there's anything else we can assist you with, besides this.

[TudorL]

Hi there, just checking if you still require any assistance. 

[Paul_R]

Hello! Since you haven't replied in a while, I'll need to close this thread. If anything else comes up, feel free to reach out again. Have a wonderful day ahead!