Nest not charging or connected to wifi

[Tucker3319]

Went throughout trouble shooting and Wi-Fi will not connect and battery will not stay charge. Verified correct voltage to nest with Ac repairman. Must be faulty unit

[Tucker3319]

Worked almost 1 year and stopped connecting and charging with mini usb charger only worked for a day now will not even charge

[Markjosephp]

Hello Tucker3319,

I'm sorry to hear you're having an issue with your Nest Thermostat not connecting to your Wi-Fi network. I'd be happy to take a look at this for you.

In order to save the battery, the thermostat usually disconnects it from the Wi-Fi network. But there are situations where the thermostat drains its battery due to Wi-Fi connection issues. With this, could you tell us the type of Nest Thermostat you have? Are you getting any reports within its settings? If so, what's the message code? Also, please gather the power readings in the Technical Info for the Nest Learning Thermostat, the Nest Thermostat E, or in the Equipment Settings for the Nest Thermostat 2020 model.

I'll look forward to your response.

Regards,
Mark

[Jenelyn_O]

Hi there,

Chiming in — I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate your help, Mark.

Best,

Jenelyn

[Jenelyn_O]

Hi Tucker3319,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Thanks,

Jenelyn