Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest not heating

Community Member

I had my full HVAC system replaced last spring. It came with this expensive nest thermostat that was sold to me as a benefit. I didn’t have any issues when it was on cooling mode but when the season changed and the heat was supposed to kick on, I had many recurring issues. The thermostat will randomly tell me it’s heating the house but it doesn’t turn on the furnace. This happens between three and seven times a week on average. I have spent far more time than is reasonable fiddling with the settings, so now I simply reset the device. Resetting the thermostat only temporarily fixes the problems and that only lasts a few hours to a few days before getting stuck.

I’m extremely tired of having to wake up in the middle of the night freezing my butt off to reset the Nest. From what I’ve read this issue seems to be quite common. 


Community Specialist
Community Specialist

Hello NestSucksBad,


I'm sorry for the trouble this may have caused you, and I appreciate that you've tried finding a fix. I'd love to know more about this.T


Could you share with us a picture of your thermostat's wiring? Also, have you tried the steps in this guide?


Please let me know if that helps, or if the issue still persists.




Hey there,


I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.



Hi NestSucksBad,


I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.