Nest offline

[Johnmccoy33810]

App says offline.

thermostat runs without app

[MelbaDT]

Hey Johnmccoy33810, 

Sorry for the delay but thanks for reaching out. I want to get into the bottom of this.

A few questions — what specific Nest thermostat is this and when did this start happening? Are you getting a message or a code on your Nest app or thermostat display? Also, is this happening across all devices where a Nest app is installed? It would be nice as well if you could provide a rundown of the steps you've already tried so we'll pick up from where you've left off. 

Best, 

Melba

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan