Nest only registers heat not air

[nancyhaader]

I just got nest manufactured in 9/20 connected and it shows heat only and not air conditioning. I’m in Florida and it is hot

[Patrick_Caezza]

Post a picture of the original thermostat's wiring

[MelbaDT]

Hey folks, 

Thanks for answering, Patrick_Caezza. 

nancyhaader, I'm chiming in to ensure everything is good here. Do you still need help with your Nest thermostat? If yes, could you provide the requested photo above?

Best, 

Melba

[MelbaDT]

Hey nancyhaader, 

Checking back in — how's your thermostat now?

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba