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Nest password help

Oldse
Community Member

I recently moved into a home that has a nest thermostat and cannot set it because the previous owner is still associated with the nest app.  How can I get the password changed and set up?? Can’t reach the previous owner!!

3 REPLIES 3

davidking
Gold Product Expert
Gold Product Expert
Let's try these steps:
  1. Connect the Nest Thermostat display via USB to a computer.

  2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).
  • If the Nest drive will not mount: Restart the thermostat and the computer.
  • If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
  • If it doesn't appear, use a different cable/port/computer.
If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file?

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from davidking. Shoutout and huge thank you to davidking for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS