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Nest returned but still charged

MRosie
Community Member

‎01-24-2024 11:59 AM

I sent my Nest back within the return window, using the label Nest gave me to use at FedEx.  

However, I just noticed Google took money out of my bank account even though I have proof that it was returned within the 30 day timeframe.  

Please advice as to how I can get the money put back into my account. 

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Markjosephp
Community Specialist
Community Specialist

‎01-25-2024 07:35 AM

Hello MRosie,

Thank you for bringing this matter to our attention. I'm sorry for any inconvenience you've experienced with the Nest Thermostat's replacement and the unauthorized deduction from your bank account. I'd be happy to check the status for you.

Could you please share with me your support ID number from your replacement?

I'll look forward to your response.

Best regards,
Mark

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