Nest running my AC but not cooling.

[ZakAnd]

I have had this Thermostat for almost 2 years now. It has NEVER worked for me. I have had the same problem when I installed it. It just runs the fan but does not cool my 2 bedroom condo. I JUST replaced my old AC unit and tried installing it again, and I am having the same exact issue. It has been at 79 degrees for an hour and a half. I can put my old thermostat back in and it cools just fine. 

[CoolingWizard]

@ZakAnd , here is the problem. Your Nest Thermostat and the other thermostat work the exact same way. When a thermostat make a call for cooling, it internally connect R to Y and G.  So, how about posting a picture of the wires as they are connected to each thermostat? 

AC Cooling Wizard

[ZakAnd]

Thank you for your quick response. I was able to troubleshoot it with Google and they deemed the unit to be faulty 

[Jenelyn_O]

Hi folks,

@ZakAnd, thanks for reaching out. It seems like it's all sorted out. I'm glad to hear that you were able to work with our support team. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. Otherwise, we'll be locking this thread after 24 hours.

I appreciate the input, @CoolingWizard.

Best,

Jenelyn