Nest rush hour

[Aod2022]

My nest started cooling in advance of a rush hour coming up in an hour. Problem is we are already in a peak time. Do programmers check to see if pre cooling in a peak time hurts the customer? I noticed it and was able to ramp back up. 

[Jake]

Hey Aod2022,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with more details. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,
Jake

[Aod2022]

R u a bot? 

[Jake]

Hey Aod2022,

Apologies for any confusion. I am not a bot, and wanted to check back in with you to see if the article was of any help answering your question. Please let me know, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey Aod2022,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Jake's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Jake.

Regards,
Ryan 
 

[Aod2022]

Any other forums that I can ask technical questions? No responses on this one.

[Ryan_G]

Hey Aod2022,

Thank you for your reply. 

We're sorry to hear about what's happening with your system. Could you tell us more details and what are the steps you've tried so far.

I hope to hear from you very soon.

Regards,

Ryan

[MelbaDT]

Hey there, 

Checking back in — how's it going? Still need our help here?

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba