Nest Heat Link not working

[JackieDay]

Hello,

This is about my heat link which has stopped working. Had electrician in and there is power but the heat link is dead. Its not a thermostat issue its the heat link. Purchased August 20 and installed October 21 and has worked ok since, but now dead. See from other messages that this is a recurring problem. Surely it should last longer than this?

Can I get a free replacement?

Thanks

[george_t]

Hi @JackieDay. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:

What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?

[CristianC]

Hey there. Just checking in. How's it going with your Heat Link?

[AndaD]

@JackieDay

Just passing by and wanted to see if you had a chance to check the questions my colleagues sent. Let me know if I can help you somehow. 

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.