Nest sensor temperature incorrect

[Gjs]

Have had sensors connected to various thermostats for the last year. Getting ready to go to heating season and noticed that one sensor was disconnected. Spent an inordinate amount of time trying to get it to reconnect to the thermostat. Finally swapped out a different sensor to see if it was a thermostat issue. Newly placed sensor works just fine. Trying linking the other non working sensor to another thermostat and while it shows as linked the temperature reading is 32. There is no way that’s correct as it’s in the same room as the thermostat and should be 70. When I try to check the connection to the thermostat it thinks and thinks and thinks and finally says connected failed. I’m thinking the sensor is bad but don’t know what else to do to troubleshoot. 

[Markjosephp]

Hello Gjs,

Sorry to hear about the issues you're having  on your Nest Temperature Sensor connecting to your Nest Thermostat and showing inaccurate ambient temperature. Let's see what's going on.

Please give these steps a try:

• Remove the Temperature Sensor on the Nest App.
• Restart the Temperature Sensor by removing the batteries for at least 3 minutes then, put them back in.
• Move the Temperature Sensor close to your preferred Nest Thermostat.
• Restart the thermostat. Settings > Reset > Restart.
• Ensure that the Nest Thermostat is still connected to the WiFi.
• Attempt adding the Temperature Sensor again. Here's the link.

Keep me posted on how it goes.

Thanks,

Mark

[EdwardT]

Hi Gjs,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Jake]

Hey Gjs,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake