Nest stuck in Continue setup in the Google Home app

[Gordon99]

I factory reset my Nest (mirror version). 

It is now stuck on Continue setup in  the Google Home app. I've tried removing the batteries and replacing. No change 

I've also tried pressing the ring for 10 seconds. No change from that. 

[CoolingWizard]

Did open your Google Home app and wait for the app to use BLE and connect to the Nest Thermostat? And, why did you feel it was necessary to Factory Reset your nest thermostat?

AC Cooling Wizard 

[Gordon99]

I bought a house and took on the nest that was there hence the factory reset. 

I started the Google Home app and it asked for a QR code. I expected one to appear on the Nest screen but no. There happened to be a QR on the back of the unit between the batteries and I scanned that. That seemed to work and I got through the setup process. 

So if anyone has this issue take the unit off the wall turn it over and scan the QR that's printed on the back when you are pairing with the app. 

Thanks

[CoolingWizard]

The QR only tells the app what model thermostat you have and its ID code.  From there the the app uses BLE to communicate and identity itself to the thermostat and proceed with the installation process.  When you take over a property that already has a Nest Thermostat installed, hopefully the previous owner/renter performed and Remove Device in their App before they do anything else.  It is not necessary to really do a factory reset if the proper steps were taken to unlink the thermostat.  

All a new owner would need to do is wake up the thermostat, go to SETTINGS > NEST APP, and follow the instructions to link up your nest account with that  thermostat.  After, you live in, add WiFi and then can remotely monitor and manage the thermostat.

AC Cooling Wizard

[Markjosephp]

Hello folks,

I'm dropping by to see how I can help.

Thanks for lending a hand here, @CoolingWizard.

@Gordon99, I appreciate the steps you've taken in adding your new Nest Thermostat to the app. I'd be happy to take a look at this for you.

Going over these steps might help:

1. Uninstall and reinstall the Google Home app to make sure it gets an update.
2. Open the app and create a new home structure. Check out this article for a guide.
3. Once done, proceed by adding it to the Google Home app and ensuring that you are on the created structure.

Let me know how it goes.

Regards,
Mark

[Gordon99]

Thankyou for your reply. I've paired the Nest with the Google Home app. However it does not seem to activate the cooling correctly. I have photos of my settings and wiring and the heat pump but I can't post photos to this forum. That's a bit annoying as it would be the simplest way to resolve this I'm sure. 

[Markjosephp]

Hi Gordon99,

I'm glad to hear that you've successfully added it to the Google Home app. Could you try uploading the photos here and making sure to sign in with your Community profile account?

I'll look forward to your response.

Best,

Mark

[CoolingWizard]

Unfortunately, yeah, you have to have your email that you use here to login validated. You have to click on that link to validate your email and once you do that you can tap the little camera up above the editing windows and upload your pictures.

AC Cooling Wizard

[Gordon99]

I un-paired from the app and reset again and re-did the setup. I think I must have made a mistake in setting up the wire colors. But it seems to work now. 

Thanks all. 

[zoeuvre]

Hello there,
 

Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks for your help, @CoolingWizard and Mark. 

All the best, 

Zoe