cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest thermostat E

Bonny
Community Member

Can't complete set up on the nest app nor on google home.  It was working for the past 4 years and then it was dropped from the nest app and google home.  Did some troubleshooting following the suggestions from Nest. Finally after a lot of frustration got it set up to my phone.  Just in the past month it was dropped again from phone and google home, I've tried everything and this time it will not complete the set up, it keeps going in circles looking for and finds the last four numbers of the serial code, will not advance.  This is so frustrating, I'm tempted to go back to my Honeywell thermostat.   Please advice!!!!!!

15 REPLIES 15

Houptee
Silver Product Expert
Silver Product Expert

Do you have a C wire connected?

Might be a power issue if no C wire and battery is weak.

You can test the power on the Nest to see if everything is ok.

Watch this video and let us know what you see for Battery, Vin, and Lin

https://youtu.be/GHkfnRp6Tj8

 


Houptee -- NJ Master HVAC Licensed Contractor

Bonny
Community Member

Thanks for your reply, the lin is at 200mA

Houptee
Silver Product Expert
Silver Product Expert

What about the Battery Voltage? Is it above 3-3.5v?

and Vin (volts input on the wiring)? Is it above 24V?


Houptee -- NJ Master HVAC Licensed Contractor

Bonny
Community Member

Battery is 3.908 V; Voc = 37.22 V; Vin = 37.22 V lin = 200 mA (c)

Bonny
Community Member

Can anyone help with this?

Houptee
Silver Product Expert
Silver Product Expert

Voltage looks good.

Did you try to scan the square barcode to get it on the app?

I think the Nest E only works with the Nest app not the Home app so try using only the Nest app see if it works.


Houptee -- NJ Master HVAC Licensed Contractor

Bonny
Community Member

I scanned it, it tells me that the thermostat is already on the nest account.

Houptee
Silver Product Expert
Silver Product Expert

Not sure what to tell you. I'm more into the hardware wiring not the software.

If it was my tstat I would remove the device from the Nest app and remove it from the Home app.  Do a factory reset on the Nest then start again set up the tstat first then add back to the Nest app only (not the Home app).

 


Houptee -- NJ Master HVAC Licensed Contractor

Bonny
Community Member

I have tried that before, I will try it again.  If this doesn't work I will someone and hopefully have it replaced.  I'm not going to purchase another one only to have issues with it again.   I appreciate all the help you have given me.  Thank you!  🙂

Bonny
Community Member

^^That should say "contact"

Houptee
Silver Product Expert
Silver Product Expert

Or other idea is uninstall the Nest app and the Home app from your phone. Power off your phone and wait a few mins power phone back on. Download the Nest app again onto your phone.

 


Houptee -- NJ Master HVAC Licensed Contractor

Bonny
Community Member

I contact Google Help, I have it setup in the nest app again, thank goodness as I was getting really frustrated with it.  It ended up that I had to remove one of my Chromecast divice,   Not sure why that affected the nest installation, but it's working now.  Thank you for all your help, it was greatly appreciated!  🙂

Markjosephp
Community Specialist
Community Specialist

Hello folks,

 

I wanted to ensure that everything was covered here.

 

Thank you for helping here, @Houptee.

 

@Bonny, Thanks for updating us on your efforts in trying to find a fix. I'm glad to hear that it was sorted out. Please let us know if you have any other questions or concerns. Otherwise, we'll close this thread in 24 hours.

 

Regards,

Mark

Fixed

EmersonB
Community Specialist
Community Specialist

Hello everyone,

@Bonny thanks for getting back to us and we're glad that it's resolved now. We can consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

 

I appreciate the help, Houptee and Mark.
 
Best,
Emerson