Nest thermostat Ring Turns cant select Choice

[Harligrl2]

I can turn the ring on the thermostat to get anywhere  but when I push in to select a choice, it doesn't do anything. It is stiff and you can tell it's not giving. If you want to try yours, take it off the wall and press the inside. It should give a little and click. Mine doesn't do anything. I took it all the way down to the battery and dont see anything physically broken. I have the system since 2018. Please help!

[Jhonleanmel]

Hi Harligrl2,

Thanks for posting and sorry for the delay ― let's get this sorted out.

Give these steps a whirl:

Push an hold your Nest Thermostat's display to restart it.

Use a screwdriver to loosen the screws of the base by a half or quarter of a (counter clockwise) turn. This should help if the base is screwed too tightly to the wall.

Keep us posted.

Best,

Mel

[Harligrl2]

That's the issue, you can't push it to select any choice. The wheel turns but does not give any at all to make a selection.  I have 2 since 2019 so the base hasn't moved. 

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mel's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Harligrl2]

No, his suggestion didn't help the issue.  

[EdwardT]

Hi folks,

@Jake and Mel, thanks for the help!

@Harligrl2, thanks for trying the steps that Mel suggested. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[Harligrl2]

You know how you turn the bezel wheel to go through the main menu then you press the bottom to select.  Mine doesn't press in to select anymore. I can take my other Nest thermostat and put it on there and it selects fine so its not the mount.  I wish i could send a short video. 

[EdwardT]

Hi Harligrl2,

Thanks for the response. Please fill out the form using the link that I sent above so we could take a closer look.

Thanks,

Edward

[EdwardT]

Hi Harligrl2,

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist.

Thanks,

Edward

[EdwardT]

Hi Harligrl2,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward