09-27-2022 07:30 PM
I can turn the ring on the thermostat to get anywhere but when I push in to select a choice, it doesn't do anything. It is stiff and you can tell it's not giving. If you want to try yours, take it off the wall and press the inside. It should give a little and click. Mine doesn't do anything. I took it all the way down to the battery and dont see anything physically broken. I have the system since 2018. Please help!
10-10-2022 02:01 PM
Hi Harligrl2,
Thanks for posting and sorry for the delay ― let's get this sorted out.
Give these steps a whirl:
Push an hold your Nest Thermostat's display to restart it.
Use a screwdriver to loosen the screws of the base by a half or quarter of a (counter clockwise) turn. This should help if the base is screwed too tightly to the wall.
Keep us posted.
Best,
Mel
10-13-2022 12:46 PM
That's the issue, you can't push it to select any choice. The wheel turns but does not give any at all to make a selection. I have 2 since 2019 so the base hasn't moved.
10-13-2022 12:09 PM
Hey there,
I wanted to check in and see if you managed to see Mel's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
10-13-2022 12:47 PM
No, his suggestion didn't help the issue.
10-14-2022 01:17 PM
Hi folks,
@Jake and Mel, thanks for the help!
@Harligrl2, thanks for trying the steps that Mel suggested. We'd like to know more about this. Please fill out this form so we could investigate further.
Thanks,
Edward
10-14-2022 07:41 PM
You know how you turn the bezel wheel to go through the main menu then you press the bottom to select. Mine doesn't press in to select anymore. I can take my other Nest thermostat and put it on there and it selects fine so its not the mount. I wish i could send a short video.
10-15-2022 08:47 AM
Hi Harligrl2,
Thanks for the response. Please fill out the form using the link that I sent above so we could take a closer look.
Thanks,
Edward
10-18-2022 08:56 AM
Hi Harligrl2,
I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist.
Thanks,
Edward
10-21-2022 08:58 AM
Hi Harligrl2,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward