Nest thermostat When I go into my phone to connect to my nest thermostat says it’s off-line

[Robertseth]

Try to go on my phone the nest app it says that my nest thermostat  is off-line I had someone go to the house at six and it’s connected to the Wi-Fi

[Jarhead]

Hello,

please check first if you have the latest app version on your phone.
Next, try to reconnect the Nest Thermostat to your home network.
If your thermostat is already connected correctly, a restart of the router may also help.
If this doesn't work either, please check out the help page on Google Support.
https://support.google.com/googlenest/answer/9243422?hl=en

Here you will find a step by step guide, which hopefully will help you to solve the problem.

[Ryan_G]

Hey everyone,

I just wanted to follow up and see if anyone is still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan